Original Oil and Watercolour Landscape Paintings of The Scottish Highlands, The Lake District and Snowdonia
Terms and Conditions of Business
Description of Goods
All goods offered for sale on this website are of satisfactory quality and meet any description of them. Whilst every effort as been made to accurately reproduce the colours and dimensions of the paintings, variation in both user settings and monitors may cause fluctuation under some circumstances for which Sandra Hugill cannot be held responsible. Sandra Hugill reserves the right to alter without notice or prior warning, products, prices and conditions of sale.
Stocking, Availability and Delivery
All paintings offered by Sandra Hugill on this website, are ALWAYS stocked by me and none are displayed in galleries. Frames are manufactured upon demand. For this reason, I am normally able to prepare and despatch your order within ten working days of receiving it. Only in exceptional circumstances, such as holidays, should there be any exception to this timetable. Original Paintings are immediately wihdrawn from sale once a purchase transaction has been succesfully completed and a sales invoice issued.
Delivery
All shipments to UK addresses are
made using tracked and 'signed-for' services. Please ensure that someone is available to sign for
and accept the shipment at the addresses offered for
delivery. In most circumstances, my carriers will leave
a card and make a further call to deliver items if they
cannot do so at first attempt. I do offer the option
of delivery to an alternative delivery address at checkout;
if this is more suitable or convenient to you - then
please use it.A further delivery charge will be levied if
the items are returned and require repeat shipment.
If you have any urgent or special delivery requirements,
then please contact me by telephone - before you place
an order.
Tax Charges
I am not VAT registered, so tax will not be applied to my charges.
Copyright
Copyright to the image of the painted remains the property of Sandra Hugill. If you wish to use the painted image for any reason (ie letter heading etc), then permission should be sought from Sandra Hugill, who may decide to charge a fee for this use. Permission to use a painting for commercial reasons should always be sought and a fee will be charged.
Invoice and Delivery
Except during holiday periods when there may be a short delay, I normally prepare your order within 10 working days of receipt. A commercial invoice will be included with the order. As soon as I have despatched your order, I will send you an e-mail to advise you that it is on its way to you. My studio is located in a rural area, so please allow at least 2 working days for delivery of UK orders. I cannot give any guarantees on delivery. If you have an urgent requirement, please contact me prior to placing an order and discuss it with me .
Cancellation
My customers are perfectly entitled to cancel an order that they place with me. As my mounts and frames are specially manufactured and assembled to order I request that my customers ensure that they are familiar with the product and product specifications before they place an order.In accordance with the Consumer Protection (Distance Selling) Regulations 2000, cancellation must be made in writing and delivered within ten working days of the date of receipt of the goods. Customers are responsible for the shipping costs of returning any goods. I will make a full refund of the cost of goods as soon as notification of cancellation has been received and the goods returned. Please ensure that if you should want to return painting it is in perfect condition and free from fingermarks and the frame and glazing are undamaged.
Guarantee
Sandra Hugill guarantees 100% satisfaction. All of my products come with a 10 day no-quibble guarantee. If you are not satisfied with my products, or if they arrive in a damaged or unmerchantable condition, then please notify me immediately and I will replace them if possible. Alternatively I will provide a full credit including postal charges to your credit card upon safe receipt of the returned goods. Any damages and shortages must be advised within 10 days of receipt of your order.
Please note that this guarantee is additional to, and in no way affects, your statutory rights as a consumer.
Privacy Policy
Sandra Hugill does not disclose information about her customers to third parties. Cookies are used on my shopping site only to speed up your shopping experience and keep track of the contents of your shopping basket once you have selected an item.
If you place an order with me then I collect from you the following information: Billing name and address, Shipping name and address, Shipping phone number, e-mail address. Credit card information will only be collected for telephone or mail order orders.
I only use these details to keep you up to date with the progress of your order and deliver your products. I adhere strictly to the requirements of the UK Data Protection Acts 1984 and 1998. It is NOT my policy to bother you with details of offers and product news
The 'Remember Me' option of the foot of my shopping page is for your convenience only. If you have any concerns or comments about my Privacy Policy then please contact me directly by e-mail, letter or by telephone.
Payment
Sandra Hugill only accept payment in UK Pounds Sterling.
Payment can be made using PayPal, a simple, flexible
secure system offering the customer additional benefits
including payment protection.
If you prefer, send me an order through the post. Payment
can then be made either by sending a cheque or by supplying
credit/debit card information.
Complaints
If, for any reason you have a complaint about my products, services or method of carrying out my business then please do not hesitate to contact me. You'll find all my contact information on my CONTACT ME page. I endeavour to reply to any complaint within 48 hours.
Disputes
Contracts formed between Sandra Hugill and her customers shall be governed in all respects by English law and all customers hereby submit to the non-exclusive jurisdiction of the English courts.