UK Framed Painting Orders (Royal Mail Parcels or Parcel Force Express )			Europe Orders (Global Priority)	Worldwide Orders (Global Priority)
UK Standard £5.00	UK Express £11.95	Free Shipping over £200	All Orders £55.00	All Orders £90.00

Paintings sold to UK in only a mount are shipped by Royal Mail Guaranteed Next Day Delivery

Shipping is charged per ORDER, please allow at least an extra day for delivery, due to my location in The Highlands of Scotland.

Parcel Force Express is a SIGNED FOR service and requires someone at the delivery address to be available to receive and sign for a shipment.

Your business is important to me, so each and every customer is afforded my personal attention and each mount and frame is manufactured specifically to meet your requirements. Please allow at least 15 working days from the time you place an order for your items to be assembled, prepared and shipped.

Framed paintings are vulnerable to damage in transit, so I take extra care to ensure that they are well packed and capable of surviving their journey to you intact. I regret, therefore, that for reasons of safety and security I have had to add an additional cost to shipping framed paintings to destinations outwith the United Kingdom.

If your order cannot be prepared within these timescales, or if there is a reason for any delay, you will be notified immediately. If you need a painting very quickly or for a special occasion, then I recommend that you telephone and discuss your requirements with me.

UK Customers please note :

Customers are always notified by e-mail of the impending despatch of an order. Having then received your e-mail you should receive your item within no more than 3 working days. If you do not receive your order within 7 working days of the date of the e-mail, PLEASE CONTACT ME immediately so that I can trace the whereabouts of the package. Please remember - the longer you leave making contact with me, the harder it is to resolve any problem!

As I live in the Highlands of Scotland please leave an extra day for delivery, ie Express24 can mean 48hour delivery time.

Ways to Order A Painting

The best way to place an order is to use my secure on-line shopping system. Customers can also telephone, due to my relocation to The Highlands of Scotland this is now 01320 351200

If you require a painting for a special occasion, or if your need is urgent, then I recommend that you telephone and discuss your requirements with me. Please note that all orders are accepted on the understanding that when you place your order you have read and agree to my Terms and Conditions of Business.

Confirmation of Order

When you place an order with me using the on-line shopping system on the website it will automatically provide you with an order acknowledgement, a receipt and an order number on the final screen of the checkout system. The system will also send you a confirmation acknowledgement e-mail to the address that you supplied during the checkout process. Finally, I will notify you by e-mail as soon as your order has been shipped. If you do not receive any of these e-mail notifications from me, please check that you have supplied me with a correct e-mail address before making contact or that such e-mails might have been rejected by an anti-spam filters that you have installed on your computer.

I only accept payment in UK Pounds Sterling. Goods ordered by credit or debit card are charged to your account in UK Pounds Sterling.

I also accept payment using PayPal, a simple, flexible secure system offering the customer additional benefits including payment protection. For speed and convenience, customers with a PayPal account may use my PayPal Express checkout; however even customers who do not have a PayPal account may use the PayPal standard secure checkout.

Customers may, if they prefer, send a cheque please contact me first to check availablility and place the order. Please use the form provided and remember to include the appropriate shipping charge with your payment.

Customers paying on-line do so through secure systems powered by PayPal. Your shipping details and credit card information provided in payment for orders placed using our on-line automated system is encrypted before it is passed to the clearing bank for authorisation. All sensitive information remains strictly private and unseen by me or other members of staff.

All of my products come with a 10 day no-quibble money-back guarantee. My frames are manufactured individually for each customer and they are inspected before shipment to ensure that they are in perfect condition. If you are not satisfied with the merchantable quality of my products, or if they arrive in a damaged condition, then I will replace them or provide a full credit including postal charges upon safe receipt of the returned goods. Any damages must be advised to me within 10 days of receipt of your order.

Please note that my guarantee relates to the merchantable quality of my products which are supplied in accordance with the Customer Protection (Distance Selling) Regulations 2000. Customers should also be aware of my separate cancellation and returns policy which is included in my Terms and Conditions of Business